Making a claim

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We want all of our customers to be able to access our services equally. For customers who may need additional help we have put some information and support in place to make it easier. Click here to find out more.

Useful documents

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Mattress Protector Product Guarantee

NOTE: If you purchased your mattress protector before July 2025, please click on 'Archive versions'. 

If you wish to make a claim for a mattress protector, please note you need to follow a different claim process to our Furniture Protection Plans, so please do read the 'Guarantee Claims Procedure' section for further details.

Purchased in conjunction with a new mattress?
purchased on its own?
Archive versions

Purchased in conjunction with a new mattress?

If you bought our mattress protector along with a new mattress at the same time from a bed retailer, please download the correct version that matches the range you purchased

Natural Mattress Protector (July 2025)

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Luxury Mattress Protector (July 2025)

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Classic Mattress protector (july 2025)

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Cooling Mattress Protector (July 2025)

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purchased on its own?

If you purchased our mattress protector from a retailer either in store or online, please download the correct version that matches the range you purchased

Natural Mattress Protector (July 2025)

Document not live

Luxury mattress protector (july 2025)

Document not live

Classic Mattress Protector (July 2025)

Document not live

Cooling Mattress Protector

Document not live

Archive versions

If you purchased before July 2025 click below to download.

Natural Mattress Protector

Click to download if purchased prior to July 2025
Download

Luxury Mattress Protector

Click to download if purchased prior to July 2025
Download

Classic Mattress Protector

Click to download if purchased prior to July 2025
Download

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