How to Make a Claim

Damaged your furniture? Don’t worry, we are here to help!

Ways to Claim Request Portal Access Guardsman Claims Portal

Is your furniture stained?

If there's been an accident that has resulted in a stain, we will send you a stain removal wipe first to prevent further damage .

It is very successful and in most cases will remove the stain completely, avoiding the inconvenience for you having to wait for one of our technicians to come out. However, you don't have to use it, or if it doesn't work, simply let us know and we will send out one of our expert technicians to remove it.

Here is a short video which shows you just how simple it is to use the wipe!

For damage to furniture other than a stain, check out how to make a claim below...

You can make a claim by...

Logging onto our Customer Portal

Click here to log a claim using our online portal.

NOTE: If you have not received an invite to our portal or are having difficulties verifying your account, please scroll down to and complete the form below.

OR

Calling our UK Call Centre

Call us

NOTE: Please use the telephone number provided on your protection plan certificate - you can find it in the Claim Procedure Section (Section 6).

Portal access request form

If you have not yet received an invite from us to register on the claim portal, please complete the form below to request access.

Full name *

Address *

Postcode *

Email *

Retailer *

Furniture order or invoice number *

Guardsman policy number – if known

Additional info

We will aim to process your request within 24 hours. If you are submitting your request over a weekend or bank holiday, we will process it on the next working day.

For most policies we do not cover:

Odours
Colour change
General cleaning
Cracking leather
Wear and tear
Animal chewing*
Damage caused by perspiration
Structural damage including textural changes, seam stitching separation, fraying and softening of interiors
Faults which are covered by the manufacturer's own warranty.

If this is not the case your terms and conditions will specifically detail what exactly your policy does cover.

* Please refer to your policy document to confirm your coverage

Click here to find out more information about the insurance plan’s we offer

By ticking this box you consent to Guardsman contacting you with regards to your enquiry, and are agreeing to the privacy policy, to see our privacy policy scroll down to the bottom of the page *

Making a claim

How to Make a Claim

Damaged your furniture? Don’t worry, we are here to help!

Is your furniture stained?

You can make a claim by...

Portal access request form

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