Making a claim

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We want all of our customers to be able to access our services equally. For customers who may need additional help we have put some information and support in place to make it easier. Click here to find out more.

How to Make a Claim

Damaged your furniture? Don’t worry, we are here to help!

Ways to Claim Request Portal Access Guardsman Claims Portal How to use our Stain Remover Wipe

We have two ways to make a claim

It's really easy to log a claim, we recommend using our Customer Portal in most cases because it is available 24/7 and will save you time especially if your accident happens in the evening when our office is closed. 

 

1.      Click here to log a claim using our online portal. 

 

NOTE: If you have not received an invite to our portal or are having difficulties verifying your account, please scroll down and complete the form below.

If you have a mattress protector claim, please be aware that we cannot accept claims using the portal, please refer to the Mattress Protector Guarantee (it can be found on the original packaging)

Or click here to view them on our Useful Documents section

 

 

 2.   Call us on 01235 444700

Please note our opening times are Monday - Friday 9am - 5pm. We are closed on bank holidays

 

  

How to use our Stain Removal Wipe

Lets get that stain sorted - Fast!

If you have reported a stain to your furniture, for your convenience, we will send you a stain removal wipe which is often the fastest and simplest solution.

 The wipe is designed to remove the stain quickly

  • Avoid the need for a technician visit
  • Resolve the incident faster

Meaning your furniture is back to being used, the way it was intended.

We've made a short video to explain how to use the wipe, click to view

Portal access request form

If you have not yet received an invite from us to register on the claim portal, please complete the form below to request access.

We will aim to process your request within 24 hours. If you are submitting your request over a weekend or bank holiday, we will process it on the next working day.

For most policies we do not cover:

  • Odours
  • Colour change
  • General cleaning
  • Cracking and peeling leather
  • Wear and tear or damage that has been allowed to accumulate or worsen
  • Animal chewing which is as a result of persistent and multiple instances
  • Damage caused by perspiration
  • Structural damage including textural changes, seam stitching separation and fraying
  • Faults which are covered by the manufacturer's own warranty.

If this is not the case your terms and conditions will specifically detail what exactly your policy does cover.

* Please refer to your policy document to confirm your coverage 

Click here to find out more information about the insurance plans we offer

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