Guardsman, the home of furniture care & protection.

A long-time leader in the furnishing industry, we know furniture! We have been protecting and repairing furniture since 1915 and always deliver quality products and services for the protection, care and repair of wood, fabric and leather furnishings.

IMPORTANT BUSINESS UPDATES

YOUR PATIENCE IS NEEDED PLEASE!

01/09/2020

We are sill receiving unprecedented volumes of calls and claims at the moment, so in order to help us to help you please only call our team if we have asked you to call us, or if you have a new claim to make and are unable to download our claim form. If you have an existing claim with us and are looking for an update, please let us call you once we have an update. Our suppliers and manufacturers were closed throughout lock down and are also working with reduced teams, so this is having an impact and causing things to be a little slower right now, but we are doing all we can to work through your claim.

We promise will update you as soon as we have something to update you with. 

Thank you for your continued patience, we will be in touch soon!


27/7/2020

We’re currently working through a lot more claims than normal with reduced numbers of staff within our teams. In light of this, we have made the decision to temporarily reduce our telephone opening times, to allow our staff the time to work through the outstanding claims.

Please note our temporary opening times:

10am-4pm Wednesday to Friday.

9am – 5pm Monday and Tuesday

It would really help us if you could only call our team if we have asked you to call us, or if you have a new claim to make and are unable to download our claim form. If you have an existing claim with us and are looking for an update, please let us call you once we have an update. Our suppliers and manufacturers were closed throughout lock down and are also working with reduced teams, so this is having an impact and causing things to be a little slower right now, but we are doing all we can to work through your claim.

We promise will update you as soon as we have something to update you with.

Thank you for your patience, we will be in touch soon!


Help us to help you!

14 July 2020

We’re currently helping a lot more people than normal with reduced numbers of staff within our teams, so please bear with us if we aren’t answering your calls or emails straight away; we are working as quickly as we can.

It would really help us if you could only call our team if we have asked you to call us, or if you have a new claim to make and are unable to download our claim form.

If you have an existing claim with us and are looking for an update, please let us call you. Our suppliers and manufacturers were closed throughout lock down and are also working with reduced teams, so this is having an impact and causing things to be a little slower right now, but we are doing all we can to work through your claim.


We promise will update you as soon as we have something to update you with.

Thank you for your patience, we will be in touch soon!


Harvey's Care and Protect Customers

2nd July 2020

With the recent sad news of Harvey's Furniture Stores going into administration, please be assured that any Harvey's Policy Holders will still have their claims serviced by Guardsman; and we are working to find solutions for anyone who already has a claim in progress at the moment. If you have an open claim, please bear with us and we will be in touch with you over the coming days.   

If you need to make a new claim on your Harvey’s policy, please continue to report them to us by either downloading our claim form or by calling us on 0345 078 9601. 

Any other questions that are not related to your Care and Protect plan will need to be directed back to Harvey's or to their administrators PWC as we are unable to answer them.




CORONAVIRUS UPDATES

UPDATE: Monday 8th June 2020:

For customers who have existing claims please bear with us while we try and process your claim.  There are likely to be some delays which are out of our hands, such as delayed replacement parts because manufacturers are also beginning to open up again, but rest assured we are doing our best behind the scenes to chase these up for you.  There's no need to chase us, we promise to let you know as soon as we have an update. 

For further information, please go to the FAQ section of our site and scroll down to the COVID-19 section. 


UPDATE: Monday 1st June 2020

The safety of our customers, staff and technicians is of great importance to us. In these difficult times, we will be taking additional precautions to protect the health and well-being of our customers and technicians.

As of today, we will begin operating in customers homes and have put together guidelines to ensure everyone's safety. Please visit the FAQ section of our site and scroll down to the COVID-19 section to view them.

It's great to be able to go out and do what we do best!

Take care and stay safe to everyone who is returning to work today.


UPDATE: Wednesday 27th May 2020:

We are working very hard to ensure we can safely operate in your home once the government announces it will be lifting the restrictions.  Find out more about how we plan to operate by going to the FAQ section of our site.


UPDATE: Tuesday 7th April 2020:

We are currently operating with a reduced number of staff and will be closing our telephone lines between 12:30pm and 1:30pm each day.  Please accept our apologies for any inconvenience this may cause, but please do call back again later or email us using the address below.

Our business hours remain unchanged: Monday - Friday 9:00am – 5:00pm Tel: +44 (0)1235 444700 or email newclaims@guardsman.co.uk


UPDATE: Monday 30th March 2020:

As access to the office is restricted at this time, this means we are not always able to collect any post which may have been delivered. We suggest to minimise delays, that you use our email address newclaims@guardsman.co.uk or telephone us on +44 (0)1235 444700 where we can advise you of the best way to reach us. 


Tuesday 24th March 2020:

We have been monitoring the Coronavirus (COVID-19) situation very closely, and in light of the further guidance and restrictions from the government and in an effort to help stop the spread of the virus we have taken the decision to temporarily cease operating in customers’ homes or premises. We will continue to monitor the situation, and as soon as the restrictions are lifted and it is deemed to be safe we will be able to service our customers claims and repairs again.

As many manufacturers and retailers have closed down due to the COVID-19, parts and item orders may well be delayed. Whilst we will do all we can to update you on these delays, please be aware that we will not be able to contact most manufacturers. Unless the matter is urgent please do not chase these orders until the government restrictions are lifted.

For customers who wish to make contact regarding their furniture protection plans and claim updates, we have expanded our remote working capabilities and are therefore still able to take calls and discuss claims. Our business hours remain unchanged: Monday - Friday 9:00am – 5:00pm Tel: +44 (0)1235 444700 or email newclaims@guardsman.co.uk


Many thanks and take care 

Loved by our customers

Whether it's care products, professional repairs or protection plans, our expertise and experience are unmatched.

Safeclean: The best of the best

Deep cleaning, stain removal, protector treatments and even deodorisation; Safeclean are the experts in professional cleaning of carpets and upholstery.

With 50 years’ experience, the UK wide network of specialist furniture cleaners will provide you with the best service and results at affordable prices.

Care and Repair Services

Whether your furniture is ripped, scratched, burnt or broken, Care and Repair is here to make sure your furniture stays looking its best from every angle.

From living rooms, to showrooms, kitchens to care homes, our repair services can be carried out there and then so there's no need for the cost and inconvenience of buying a replacement.