Dear Customer,
As you have purchased a Guardsman Furniture Insurance Plan to protect against accidents to your new furniture (please read your Terms and Conditions for full coverage) we are delighted to provide a new FREE additional Care+ service benefit to HSL customers.
Should your furniture suffer from severe build-up of staining and soiling to a specific area such as the head rest or arm rest, unrelated to an accident, then we will arrange for one of our cleaning technicians to attend to perform a clean on the specific area.
Should your furniture suffer from stitching coming undone or leather cracking/peeling, unrelated to an accident, then we will arrange for one of our repair technicians to attend.
Care+ is subject to a fair usage policy, it is designed to provide access to Guardsman’s skilled Technicians to make a “reasonable endeavour” clean to the area of severe build-up or repair to area of damage.
This service is provided solely at our discretion and any action undertaken is outside of the Furniture Protection Plan.
We hope you enjoy your new HSL furniture.
Guardsman Customer Care team
If you wish to make a request for our service, you can do so by either:
Telephoning: 0345 120 3237
Emailing: hslcareandservice@guardsman.co.uk
PLEASE NOTE
This number and email address are only for this care and maintenance plan, calls regarding claims for accidental damage on your furniture protection plan need to be made using the telephone number on your protection plan certificate.
Fair usage is designed to ensure all customers can enjoy the benefit of the service, without undue delay. If we experience high repeat requests, it can impact our ability to fairly support other customer requests. Therefore, where requests are considered excessive, we reserve the right to decline service.
This is not a cleaning service. Should your furniture require a general clean this can be arranged through Safeclean by Guardsman for a charge. Please contact Safeclean on 0800 585 693 or email info@safecean.co.uk for a free no obligation quotation.
