Making a claim

You've damaged your furniture. Don’t worry – we’re here to help.


We want all of our customers to be able to access our services equally. For customers who may need additional help we have put some information and support in place to make it easier. Click on the button below to find out more.

It's really easy to make a claim with us...

Choose one of the options from the list below to make a claim

Log onto our Customer Portal

Click here to log a claim using our online customer portal.

If you have not received an invite to our customer portal, please scroll down to complete our portal request form.

Download a claim form

Download a claim from from the list below, complete it and post it back to us at the address below

Portal Access Request Form

If you have not yet received an invite from us to register on the Claim Portal, please complete the form below to request access.


We will aim to process your request as soon as possible, but within 24 hours. If you are submitting your request over a weekend, we will process it on the next working day.

Damage that we can’t cover includes:

Animal chewing

Colour change

General cleans

Cracking leather

Wear and tear

Unless your policy's terms and conditions specifically include coverage for any of these

Customer Portal Login

Click here to login to our Customer Portal and register your claim

Claim form documents

Please download the relevant claim form below.

Returning your claim form

Once fully completed, send your claim form back via:


Post: New Claims, Guardsman Industries Limited, 152 Brook Drive, Milton Park, Abingdon, OX14 4SD

Please ensure you include a copy of your sales invoice – this is essential to be able to register your claim. If you can’t find it you can get another copy from your retailer.

Harvey's Care and Protect Customers - 2nd July 2020

With the sad news of Harvey's Furniture Stores going into administration, please be assured that any Harvey's Policy Holders will still have their claims serviced by Guardsman.

If you need to make a new claim on your Harvey’s policy, please continue to report it by either downloading our claim form or by calling us on 0345 078 9601.

Any other questions that are not related to your Care and Protect plan will need to be directed back to Harvey's or to their administrators PWC as we are unable to answer them.