Making a claim

You've damaged your furniture. Don’t worry – we’re here to help.

Got a stain?

If you've got a stain, in order to prevent further damage we will send you a stain removal wipe first.

It is actually really successful, and in most cases will remove the need for you to wait for one of our technicians to come out; however if it doesn't work, simply let us know and we will send out our expert technician to remove it.

Here is a short video which shows you just how simple it is to use the wipe!

Choose one of the two options from the list below to make a claim

Log onto our Customer Portal

Click here to log a claim using our online customer portal.

If you have not received an invite to our customer portal or are having difficulties verifying your account, please scroll down to and complete the form.

Call our UK Call Centre

Give us a call on the telephone number provided on your protection plan certificate - you can find it in the Claim Procedure Section (Section 6)

Customer Portal Login

Click here to login to our Customer Portal and register your claim

Portal Access / Verification form

If you have not yet received an invite from us to register on the Claim Portal, or if you are experiencing difficulties in verifying your account please complete the form below:


We will aim to process your request as soon as possible, but within 24 hours. If you are submitting your request over a weekend, we will process it on the next working day.

Damage that we can’t cover includes:

Animal chewing

Colour change

General cleans

Cracking leather

Wear and tear

Unless your policy's terms and conditions specifically include coverage for any of these


We want all of our customers to be able to access our services equally. For customers who may need additional help we have put some information and support in place to make it easier. Click on the button below to find out more.

Harvey's Care and Protect Customers - 2nd July 2020

With the sad news of Harvey's Furniture Stores going into administration, please be assured that any Harvey's Policy Holders will still have their claims serviced by Guardsman.

If you need to make a new claim on your Harvey’s policy, please continue to report it by calling us on 0345 078 9601 or by logging into our customer portal as detailed above.

Any other questions that are not related to your Care and Protect plan will need to be directed back to Harvey's or to their administrators PWC as we are unable to answer them.