Contact Us

We want to avoid unnecessary delays and frustrations from messages or telephone calls going through to the wrong teams, so please see below for the list of departments and options for how to contact us.

Our business opening hours are

Monday – Friday 9am – 5pm


To make a new claim

If you have a login, you can make a new claim via our Customer Portal, click here to login

Or call us using the telephone number on your policy certificate


Policy Amendments

If you have a login, you can make amendments to your address and named contacts in our Customer Portal, click here to login

Alternatively you can complete the Enquiry Form below and select Policy Administration Query from the list of options.


Existing Claim updates

If you have a login, you can find out the status of your claim by logging into our Customer Portal here

Alternatively give the team a call using the relevant telephone number on your policy terms and conditions or simply complete the Enquiry Form below and select Existing Claim Enquiry from the list of options.


To make a complaint

If you are unhappy with the service you have received from us you can make a complaint, however unfortunately due to technical issues the Complaints Department cannot take calls directly, but you can contact them on complaints@guardsman.co.uk or by completing the Enquiry Form below and select Raising a Complaint from the list of options.


Product, Media or PR Enquiries

If you have a question regarding a product, PR or Media enquiry please complete the Enquiry Form below and select the relevant subject from the list of options. 


Enquiry Form

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Please note if you are calling about a claim you are making or have made, please use the telephone number on your policy certificate not the general enquiry line thank you.  Please use the contact form above alternatively call us on 01235 444700 if you have a general enquiry.