Contact Us



We’re currently working through a lot more claims than normal with reduced numbers of staff within our teams. In light of this, we have made the decision to temporarily reduce our telephone opening times, to allow our staff the time to work through the outstanding claims.

Please note our temporary opening times:

10am-4pm Wednesday to Friday

9am – 5pm Monday and Tuesday


24th Dec: Closed from 12:30pm until 29th Dec: Open at 9am 29th – 5pm 

31st Dec: Closed from 2pm until Monday 4th Jan: Open at 9am 

It would really help us if you could only call our team if we have asked you to call us, or if you have a new claim to make and are unable to download our claim form. If you have an existing claim with us and are looking for an update, please let us call you once we have an update. Our suppliers and manufacturers were closed throughout lock down and are also working with reduced teams, so this is having an impact and causing things to be a little slower right now, but we are doing all we can to work through your claim.

We promise will update you as soon as we have something to update you with.

Thank you for your patience, we will be in touch soon!

General Enquiries

T: +44 (0)1235 444700



To make a new claim, visit and follow the three simple steps.

Completed claims forms can be returned to:

or by post to:

152 Brook Drive, Milton Park, Abingdon, Oxfordshire, OX14 4SD

To talk to someone about an existing claim or to make a complaint, please refer to the relevant telephone number on your Terms and Conditions

Enquiry Form