Let's tell you all About Us

Paul Jennings

Head of Sales and Development UK/Europe

Paul’s role has two core functions. To manage Guardsman’s relationship with our network of Mid-sized and independent retail partners around the UK, as well as managing our team of Retail Development Executives who deliver face to face instore training and support to our retail partners.
Having been in the business for over 6 years, and previously within the Furniture industry for 10 years, he has a wealth of experience and knowledge, both in assisting consumers, and training and supporting our retail partners.
Outside of work, Paul spends most of his time with his young family and looking forward to his next long-haul holiday.

Richard Oloyede

Head of Sales and Key Partnerships

Richard is responsible for the account management of our retail partners in the south east. Having worked for Guardsman for over 7 years, his key focus is providing support to the retail partners on his territory and helping them to grow their business. This is achieved by providing continual support and training of their sales teams. His experience spans over 10 years, where he has held previous roles at furniture retailers, most recent being Internet/Telesales manager, selling a vast array of furniture and homestyle products.
Outside of work, Richard loves nothing more than spending time with his young family, playing videogames, working out at the gym and playing/watching football.

William Taylor

Technical Manager

Will is responsible for managing our technician network, to ensure exceptional and consistent service delivery across the UK and Europe. With over 37 years experience working within the furniture industry the wealth of knowledge, expertise and understanding he has on furniture, retailers and supporting our network is exceptional. He began his career as an apprentice in upholstery, but has also worked in furniture production, retail, insurance, protection, care, cleaning and repairs. He also lecturers for City and Guilds/NCFE, IICRC board and has been a consultant as an independent expert assessor for the furniture ombudsman.
In his spare time he spends time with his wife and three daughters, grows his Balearic record collection and enjoys swimming and tennis.

Mark Horler Wallis

Field Services Manager

Lawrence Butcher

Complaints Manager

Lawrence has been with Guardsman for over 11 years, having previously held roles in our Claims team he is now Complaints Manager.
Managing a fast-paced team, he ensures that all complaints are dealt with within FCA regulated timescales, and provides in depth analysis of trends and decisions allowing us to develop the business to grown and improve our measure of dissatisfaction.
Outside of work Lawrence spends time with his family who he admits "keep him very busy" and is an avid reader.

Keith Durham

Warehouse Manager

Keith has been with Guardsman for over 5 years and is responsible for ensuring the smooth running of our warehouse operations and logistics, along with his team. His responsibilities include stock control, ordering and shipment, as well as stock control for our Amazon contract and processing replacement claim parts; he is also manages the on-site facilities and is a member of our Health & Safety committee.
In his spare time he enjoys restoring & touring in his 1990 Mazda MX5 Mk 1, is an avid Chelsea supporter and can sometimes be seen in the stands at Stamford Bridge.
He also has a passion for music, mainly Northern Soul, 60’s R&B (The Who, Spencer Davis Group, The Yardbirds, The Small Faces) & Ska (The Specials, The Beat, Madness, 60’s Jamaican Trojan Ska)

John Glaysher

Continuous Improvement Manager

John has worked within Guardsman for over 7 years helping to drive business growth and development through coordinating information, data analysis, and contributing to overall strategy and performance evaluation. His main responsibilities include continual process review, system and process betterment, project management, communication, and monitoring projects through to delivery.
John is also experienced Claims and Complaints Team Manager skilled in Coaching, Customer Satisfaction, Customer Relationship Management (CRM), People Management, and Planning.
In his spare time he is a keen gamer also very much enjoys family time with his wife and two children.

Andy Stallard

IT Systems Engineer

Andy has worked across a multitude of industries over the last 40+ years, but for the last 27 has settled into IT based roles which have taken him all over the UK and the world. He is responsible for all our IT systems and hardware including troubleshooting problems that both internal and external system users face, ensures his knowledge of IT systems, processes and cyber security are up to date, as well as continually monitoring our systems and processes ensuring we are at minimal risk from cyber-attack.
In his spare time, Andy enjoys listening to music, gaming, 3D design & printing, hacking/inventing, designing and creating lights and music players, cooking, F1 & family and friends.

Paula Walters

Finance Manager

Paula is responsible for overseeing the day to day of the finance department and team. In her busy role, she predominantly focusses on closing of sales and nominal ledgers and prepares the monthly profit and loss as well as overseeing inventory working closely with our warehouse and marketing teams.
In her spare time, she loves to de-stress by getting creative and makes beautiful creations fusing glass.

Kate Way

Marketing Manager

Kate is a highly experienced marketing executive having worked for Guardsman for over 18 years, she is a very competent member of the team. Skilled in marketing strategy, project management, managing supplier and retail relationships, customer relationship management (CRM) and consumer product marketing, Kate is responsible for and oversees all the marketing for our business.
In her spare time, she likes to sew, bake and enjoys family time with her husband and daughter.

Mark Harvey

Franchise Manager

Michelle Buckland

Operations Support Manager

Michelle has been with Guardsman for over 28 years in various claims and operational roles. In addition to managing the Policy Administration team and Digital Mail teams she is responsible for providing the MI to our underwriters, retailers and internally. She is also heavily involved in managing our plan and claims systems. In her spare time she likes to keep her hands busy by knitting and doing crochet, as well as looking after foster rabbits, rescue rabbits and her dog.

Amanda Coates

Risk and Compliance Manager

Amanda has over 20 years of experience in the financial services industry and brings extensive knowledge of this sector. She is dedicated to bridging the gaps often found between compliance and other departments or industries. Her primary goal is to promote compliance, not only to ensure positive outcomes for customers but also to demonstrate its crucial role in maintaining a company's good reputation.
Outside of work, Amanda loves talking long walks in the countryside or by the sea with her 2 dogs and most recently has learnt how to play both the electric and bass guitar.

Chris Whelan

Head of Claims and Insurance Services

Chris brings extensive knowledge and experience and his strong reputation for driving business improvement means he is invaluable to our team. He has particular expertise in claims processes, system enhancements, compliance, and FCA regulations.
Chris is a keen sports man, and is head coach for his local rugby team as well as being a busy dad to his two children.