How to use the stain remover

In most cases when you make a claim for a stain on your fabric sofa we’ll send you a bottle of our specialist stain remover. It’s incredibly effective on most household stains.

We send it to you as the first time in the claim process for 2 reasons:

1. It’s so effective that it may well completely remove the stain which means you don’t have to spend your time waiting in for one of our technicians to visit

2. Even if it doesn’t completely eliminate the stain, it will certainly improve the chances of your technician being able to professionally remove it as it will have broken down the components of whatever it is that has stained your fabric.

It’s very easy to use and we’ve also created a handy instruction guide and ‘how to’ video to help you along the way.

How to use the stain remover video

Don’t worry if you have a particularly stubborn stain that just won’t budge. If you have a Furniture Protection Plan just follow the instruction card and let us know that your stain remains and we’ll take it from there.